The best compliment we could ask for is a recommendation from a previous customer who used our services. Below are some comments from a few of our customers who have experienced our service firsthand.
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They are great! Went way above and beyond the normal service to insure that my dryer works perfectly. This is now on my list of annual service for my home. I think it will save so much money on my BGE bill because the dryer is so efficient.
T and D Duct was recommended by my condo Mgmt. office. I was able to make an appointment the same week for a Saturday. The guys showed up on time and fully explained what they were going to do. The dryer vent cleaning took a bit longer then I was told it would due to issues with the duct. The techs cleaned the vent, tested the dryer and then cleaned it again to ensure the vent was cleaned. I would highly recommend T and D Duct. Gwen is also awesome and explained the process twice to make sure I knew what to expect.
Can't say enough good things about T & D Duct Cleaning. Nick and his colleague (don't remember his name, my apologies) did an excellent job in cleaning out our 50 foot dryer duct. The louver door was thoroughly cleaned, the flexible duct from the dryer to the 50 foot run was cleaned and the dryer was inspected.A lot of work - exceptionally well done. The team was on-time, did the job in a professional manner, cleaned up and were on their way. Even the payment was easy with their new on-line system. And a special shout out to Gwen in the office - thanks for all your help in scheduling!
This firm is superb. The tenants in my property were concerned about what they thought might be mold on an air conditioning vent register. The a/c and heating firm I regularly use recommended duct cleaning. The tenants did some research and identified T & D as a possible contractor. I coordinated with Gwen Welty at T & D to have T & D travel to my rental property for duct cleaning. The T & D technicians reported "suspect mold". Further investigation was thus required. Since T & D cleans ducts, but does not test for mold, Gwen recommended another excellent firm to help me out, and thereafter kept track of the progress of my concern. In the end, my needs exceeded what T & D would be capable of doing, but I cannot say enough about the refreshing candor and professionalism of Ms. Welty. I was talked into nothing, and I was steered in the right direction. T & D's service charge for their visit to the premises was reasonable, and which I am very pleased to pay.
T&D was great from start to finish. We had just purchased a new home where the prior owners had multiple dogs, and the residual dog hair heavily infiltrated the return vent and all of the supply vents. I requested an on-line quote early one morning, and Gwen called me shortly thereafter. The technicians were scheduled to come out the following week. They showed up on time, were exceptionally pleasant and knowledgeable, and thoroughly explained the process while entertaining all of my questions. They exceeded any expectations we had about the process, and we would highly recommend to anyone in the area. Superb experience, amazing employees!
T&D Duct Cleaning cleaned our vents (56) and returns today (6/30/16). They were very courteous, professional and diligent!! I would highly recommend them!! Their prices are fair and I will call them to clean everything again in 10 years!! Everyone I interacted with (receptionist & technicians) was very polite and knowledgable!!
In April, 2016 I contacted your company about cleaning out the dryer vent. Guys came in few days and did excellent job. Couple days ago we noticed that the dryer was not drying well. Lint was coming from the dryer into the laundry room. I contacted Tim and he sent guys out to inspect and they found that a bird (deceased) along with nesting material and lint was lodged right at the rear entrance of the dryer. The guys removed the mess and put in new venting material. Great job Shawntay Thomas and John Hatfield. Now I think we should have no more problems with drying in a reasonable time. Thanks to Tim also for thinking that maybe a bird had been lodged inside. Great company and I will continue to contact you when I need dryer vent cleaning. I will also let friends know what a great company you have.
I submitted a request for information on a dryer vent cleaning through the website, and 15 minutes later, Gwen had sent a reply. I called immediately and set up an appointment.Chris and Devin arrived at my house before I got there (traffic on my way home from work), and they were so great about waiting for me.The guys did their job in an hour and were polite, professional (and didn't mind my very friendly cat!).Just a great experience with T & D all around.I have recommended T & D to all my co workers this morning!
From start to finish, this company was outstanding! Gwen was wonderful in helping to schedule my appointment. Chris came out to my house on time and after inspecting the vents/ducts, he told me that I didn't need them to be cleaned. He still cleaned my furnace at no charge and I had him clean my dryer vent. I don't know of any other company that would be this honest! They could have easily done the work that was no necessary and charged me hundreds of dollars, but they are an upstanding and honest company that does great work. They also have the BEST employees! I highly recommend T&D!
We are remodeling our parents home and are in the process of selling our house. We want to spend more time caring for our parents and we love the farm. T and D Duct Cleaning was recommended by Ken Adams Mechanical. Before installing the new A/C system we had T and D Duct Cleaning service our system. Gwen at T and D Duct Cleaning was excellent in customer service and very knowledgeable. We had no idea, basically clueless and thanks to Gwen she gave us all the answers we needed. Gwen really cared about us and our remodeling project. Dave and Tony were very professional, knowledgeable and friendly. They took the time to explain we had a down draft system and would have to return after the old system was removed. Very nice fellows! Gwen made my life so much easier on this project. I would highly recommend T and D Duct Cleaning. A++
As a new home owner there are so many tasks that must be taken care of and everyone that my husband and I worked with at T and D made this task the easiest one!
Chris is extremely knowledgeable of his job and truly went above and beyond the call of duty. He explained the process to us and made sure we understood what would take place. He genuinely cared about what he was doing. It is hard nowadays to really find people that really care about the job they do and the people it effects; Chris displayed this characteristic ten times over.
Phil was there to help and answer questions as well and was extremely professional.
T and D Duct Cleaning came highly recommended and I can see why, what a great place!! I would recommend the company to everyone I know and would especially recommend Chris and Phil. T and D hit a homerun when hiring them!!
I would give this company an A+ for professionalism, amazing work ethic, and overall enthusiasm to help their customers!
i am not one who usually takes the time to write reviews, but I am so impressed I wanted to in this case. My colleague and neighbor highly recommended T & D Duct Cleaning. Two technicians came to clean my dryer duct and a bathroom vent. My dryer vent had not been installed properly and was not venting at all. It was a difficult issue to deal with as the ductwork could not be reached from the finished basement. Plus, the laundry room is quite narrow and there's not much room to work. These technicians were fabulous! They came up with a very good solution and worked so hard to make it work - one had to hold the other's legs as he hung down to do some work behind the dryer. They were also very nice and accommodating. I will recommend your company to all of my friends and neighbors!
The team was very thorough and pleasant to talk to. They respected our home and were very clean. I would highly recommend them. AC and dryer both working better after cleaning.
Could not recommend more highly. On time, neat, quick, and thoroughly professional. Answered all my questions and did a great job. I didn't realize what a huge difference this would make! House is cleaner, dust knocked WAY back, and we all feel better. AC working better as well!
Joe and Justin were very professional and introduced themselves as soon as I opened the door. They were quick to find and solve the problem with our dryer duct. They were courteous, polite and very concerned with cleaning up after they finished! I highly recommend T & D.
First the phone call to get information and schedule service: Helpful, friendly, intelligent, detailed and mindful about not wasting your time.
Next, the service crew arrives on time and Justin and Chris introduce themselves very professionally. They review the reason for the service call, gather more information, and explain what they are going to do. Then they started work and took many pictures along the way, even sharing them with me. They were very thorough, very insightful, even explained that they were going to call a colleague to confirm something they found with the AC coils. It took about 2 minutes. They brought in more equipment and worked until the problem was solved. Then they checked their work, confirmed with me the problem no longer existed, cleaned up and departed after leaving contact information in case I had questions. The service call bill was exactly what their dispatcher said it would be--and very reasonable. These are the kinds of service professionals you want coming to your house.
Chris Brengle did an excellent job with the duct cleaning. Professional and polite!
I was pleased with the services and very impressed with the two fellows who came out to do the work. They were very helpful and professional. I appreciate good service and feel it should be advertised.
from the first email asking for a free estimate, setting up a time, to cleaning out the duct work and the dryer vent, seamless! Will recommend to others.
I can not thank you enough for a job well done. From the first call to the completion of the job, T&D provided superior customer service. Jessica was great at explaining the proposed services for my home. I was pleased to be offered quick turnaround at a time that was convenient for me. The techs Justin and Michael were great too. They were friendly and careful to not make a mess. I am looking forward to breathing easy tonight!
T&D did a great job cleaning my dryer vent for a competitive price. I ran a business for 32 years and I see T&D as an example of how to keep a business running successfully. The technicians were polite, friendly and honest. I will refer this company to anyone I know who needs duct cleaning in their home!
I was very impressed with the level of professionalism from the technicians of T&D. They were able to clean my dryer vent and also reconnect the vent inside the wall from where another contractor had broken it. I will be adding T&D to my list of trusted contractors in my area.
They were very professional and polite. They thoroughly cleaned my dryer vent. They were also very nice to my rambuctious puppy. It was a very good experience and I would definitely use this company again.
Some of the best service people to come to our house: prompt, courteous, respectful of the home, tidy. We used a less expensive duct cleaning company in the past and got what we paid for! This company does honest, high quality work. Also, they don't try to make extra money with questionable "add on" services (e.g. mold-killing light treatments).
Arrived on time; very friendly personnel; clean and quiet set up and take down. Would highly recommend this company. Called on Wednesday and had appointment on following Monday, only because my schedule was busy. They were available to come within 24 hours of my call!
I got the name of T&D Duct Cleaning from another well-regarded and highly rated contractor on Angie's List to clean our HVAC duct work. The odor coming into the house was unlivable for my wife who is allergic to mold and mildew. So, we contacted T&D to clean our ducts in the attic (we have a separate heating and cooling system). They responded with good cheer, on time, and well prepared. They went into the attic looked at my air handler and took pictures. Cleaning the DUCTS was not going to fix the odor problem my wife was suffering from. That is one of those "good news, bad news" lines you get. The bad news is cleaning your ducts is not going to fix this problem. The good news was they just saved me the cost of the service.
I have been in management for over four decades. The goodwill T&D generated by being upfront is HUGE. How refreshing. In addition to all the good reviews this company receives for work they PERFORMED, you should add the goodwill they deposited by demonstrating honesty and integrity into their business model. They could have easily done the work, not eliminated the problem, and said, "Oh well, we cleaned your ducts as prescribed." Ever experience that from other contractors? I have.
If i need them down the road i will choose no other. You may want to consider the same. Thanks for listening and good job T&D.
Excellent Service from T&D! Highly recommended
I called T&D on Wednesday morning to help us rectify a botched job, I explained to Gwen (she was wonderful) that we had another company come and clean our air ducts on Saturday (3 days prior). After the first company left on Saturday, we replaced our furnace filter and within 48 days it was pitch black with dirt and dust and our air quality had deteriorated, it was so bad that we decided to turn off the central air to stop circulation throughout the house. Even though T&D was fully booked that day, Gwen made every effort to contact the technicians to see if they could get to our house asap to evaluate the situation.
Andrew K. and Matt arrived, checked everything out and determined that the previous company had not cleaned out the return vent and it was in really bad shape (we took a picture of what they extracted and it was shocking that the previous company completely skipped over such a large part of the job). Andrew K. and Matt were extremely professional, friendly and really knew what they were doing and we thank them so much for their efforts in getting our house back in order.
T&D is a top notch company with top people, I HIGHLY recommend them!
I called because terrible order coming from bathroom vent and he found a dead bird. They also cleaned dryer vent to outside.
Very punctual, cautious and professional. Worked quickly and efficiently. When don showed me the stuff from my vents in the filter they use. It was immense. I would reccomend them to everyone and anyone. It is so nice to know all that dirt dust and spores are gone from my home.
They were professional and prompt. Showed me ways to increase duct life. Their work resulted in a much cooler AC airflow on level 2 of the house. Said the same would be true in winter with heat flow. No more need for window unit upstairs!